Refund policy

Because the products are digital and access is granted immediately after purchase, all sales are final by default.

That said, I want you to be happy with what you get. If you experience a legitimate issue (e.g., broken content, duplicate charge, or a product that significantly differs from its description), I will work with you to resolve it.

To request a refund, email hello@ercin.io within 14 days of your purchase with:

• The email on your account
• The product purchased
• The reason for your refund request

I review each request individually and respond within 3 business days. Refunds are issued through the original payment method.

• Change of mind after accessing the content
• Failure to use the product
• Requests made after the 14-day window
• Access revoked for Terms of Service violations

All 1:1 session bookings are non-refundable. You can reschedule your session once, up to 48 hours before the scheduled time. After that window, the booking is locked.

To reschedule, reply to your booking confirmation or contact hello@ercin.io.

For any billing questions: hello@ercin.io